# create_support_request

> Email Inleed support on the customer's behalf.

- Tier: W
- Required scope: write:support
- Annotations: idempotentHint
- Docs: https://api.inleed.com/tools/create-support-request

## Description

Email Inleed support on the customer's behalf. This sends an email and does not send on this call: it validates and returns `{status:"confirmation_required", confirmationUrl, expiresAt, preview}`. Show the human the `confirmationUrl`; they review the subject and message and approve in the Inleed client area, and only then is the email sent from their account's own address. Do not approve it yourself.

## Input schema

- `subject` — string (required). The ticket subject line (max 191 chars), e.g. Email not delivering to Gmail.
- `message` — string (required). The full message to support (max 10000 chars). Describe the problem, the affected domain/service, and what was already tried.
- `attempt_key` — string. An idempotency key you choose. Reusing it within an hour returns the same held request instead of sending a second email.

## Example call

```json
{
  "name": "create_support_request",
  "arguments": {
    "subject": "example.se",
    "message": "Resolved via the owning account."
  }
}
```